COVIDSafe Plan

We have been working hard during lockdown 2.0, to continue to develop our infection control procedures (⚠️) onsite. To find out more about our efforts to keep the community safe, read our most up to date local plan and approach to promoting the 6 CovidSafe Principles (✅) at our venue. 
 

1. Our plan to manage physical distancing 

  • You will not be permitted to play golf without a reserved tee time 

    • ⚠️ Communicated with signage at point of entry

  • Do not arrive at the clubhouse more than 10 minutes prior to your tee time. If you arrive at the facility earlier, please wait at your car 

    • ⚠️ Communicated in booking confirmation instructions, with signage at point of entry

  • Stand on the floor distancing guides and follow the directions of our team members at all times

    • ⚠️ Communicated in booking confirmation instructions, and voiced by staff 

  • The practice facilities are closed to the public and only open for golf tuition 

    • ⚠️ Communicated in booking confirmation instructions, roped off and signage

  • Maintain 1.5m social distancing at all times with your playing partner (unless you live in the same household) 

    • ⚠️ Communicated in booking confirmation instructions, and voiced by staff 

  • Players are to leave the facility immediately after completing their round 

    • ⚠️ Communicated in booking confirmation instructions, and voiced by staff 

  • The only exception to this rule is waiting in our designated areas for takeaway food, or dining outdoor once restrictions ease further 

  • Until restrictions ease to allow outdoor dining, takeaway food is not to be consumed onsite in the form of post-round debriefs 

  • No photos or presentations are permitted, nor any activities that compromise our commitment to a social distancing venue culture 

    • ⚠️ Communicated and voiced by staff in the clubhouse, on course or over the microphone

Note: Management has carried out local risk assessments to inform the structuring of tee intervals, with a view to maximising course access and also complying with congregation limits in and around the clubhouse area. With strict processes enforced between the car park, clubhouse, practice green, and tee, we are endeavouring to create as much access as possible. Whilst access to the course won't feel as relaxed and easy-going as usual, we hope you understand that the safety of our customers is our highest priority.

 

2. Our plan to manage face masks 

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You are required to wear a face mask every time you leave your house. 😷 Please wear your mask in our clubhouse, and remove it during play if breathing starts to feel difficult. Maintain your social distancing at all times. 

⚠️ Communicated with signage, 'How to wear a mask safely' instructions, and 1 of the 6 items policed as part of the course marshal warning register

Golf Australia update (22/07/20):

All golfers must wear a face covering or face mask when playing golf in Metro Melbourne, unless they are affected by a relevant medical condition such as breathing difficulties (e.g. Asthma), a serious skin condition on the face, a disability or a mental health condition.

  • Players will be asked to leave the facility immediately if they are not wearing a face covering, unless they are affected by a relevant medical condition 

  • It is recommended that clubs/facilities seek a medical certificate or other proof of exemption for players who state they have a valid reason not to wear a face covering. 

    • For the avoidance of doubt, DHHS have published the following: 
      When an individual is doing any exercise or physical activity where they are out of breath or puffing (e.g. jogging or running, but not walking), you must have a face covering on you and wear it when you finish exercising. 

  • Click here for our communication on 21/07/20 regarding Stage 3 Restrictions and what this means for you, our members and guests

  • Click here for more information on Golf Australia's guidelines to Stage 3 Restrictions in July 

 

3. Our plan to manage good hygiene 

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Our operational response since the Victorian State Government announcement on 22nd March 2020 (prior to the initial closure) has been to continually update and develop our response in line with DHHS recommendations.

 

  PRECAUTIONS ON THE COURSE 

Flags & Holes

  • Either the removal of flag-sticks on course or,

  • Flag-sticks to remain in with a “do not touch the flag-pole” sticker, and a foam insert in the cup to raise the status of the ball once in the hole

Bunkers

  • Removal of all rakes

  • Players are requested to smooth bunkers using their feet or a club and are allowed to take preferred lies

Equipment

  • Golf carts will be limited to one person per cart and touchpoints sanitised by team members post-use

  • Refer to Management for local rules relating to use of sand buckets and course care initiatives

  • An option will be made available to purchase a personalised sand bucket to keep in your car

  • Removal of other unnecessary touchpoints, including but not limited to: ball washers, shoe cleaners and pins on the practice green

 
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🏪  PRECAUTIONS IN THE CLUBHOUSE:
 
  •  Clear, visible hygiene communications

  •  A robust cleaning schedule in accordance with DHHS guidelines

  •  100% cashless transactions

  •  Sanitiser stations

  •  PPE for team members, including perspex sneeze screens

  •  1.5m social distancing floor guides

  •  Limits on the number of customers permitted inside at any given time

  •  Ongoing closure of licenced premises and removal of chairs and tables

 

4. Our plan to manage bookings and act quickly 

Since re-opening in mid-May, we have committed to a firm 'No Booking - No Entry' culture. No customers are permitted to attend our venue across any of our service deliveries without an existing booking

  • ⚠️ Communicated on our website, with signage at point of entry and voiced by staff to 'regular' walk-up clientele 

🏌️ OUR CUSTOMERS

We are not allowing 'blanket group bookings' under one booking name, i.e. 

  • Details of all playing partners must be provided, otherwise bookings will be cancelled/deleted 

  • When booking online, customers must use the 'Add Player' option and enter specific details of all players who are attending our facility

​We are keeping records of all customer details daily for contact tracing - and in the event a customer (or member of the public) is potentially exposed to COVID-19, our team will follow the incident workflow.

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👷 OUR TEAM MEMBERS

We have a strict policy that any staff who feels unwell must stay at home, i.e.

  • We promote a culture where staff are encouraged to stay home and get tested even if they only have mild symptoms

  • We have a robust plan to immediately close down for cleaning and contact tracing if there is a coronavirus (COVID-19) case 

​We are keeping 'clock in/out' records of all staff daily for contact tracing - and in the event a customer (or member of the public) is potentially exposed to COVID-19, our team will follow the incident workflow.

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We are promoting the CovidSafe App in all communications to promote tracking and tracing at our venue

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Join us in stopping the spread of COVID-19! Download COVIDSafe, an app from the Australian Government.

 https://covidsafe.gov.au

 

5. Our plan to limit interactions in enclosed spaces  

A selection of customer and staff activities have been restructured into outdoor areas where practical, i.e. areas that don't have a roof or ceiling. This includes;

  • Our golf check-in process for customers now includes an express, outdoor check-in option for anyone who has booked online (including temperature checks on arrival); and 

  • All staff and departmental meetings are being conducted on Microsoft Teams, with lunch breaks occurring outside (weather permitting) 

 

6. Our plan to manage workforce bubbles 

We have revised our rostering principles to include workforce bubbles, i.e. ongoing grouping of 4-5 team members in recurring shift cycles, to limit the number of people our staff have prolonged close contact with. This means:

  • We are keep groups of staff rostered on the same opening/closing shift cycles;

  • We are avoiding any overlap shifts (unless outdoor); and 

  • We are no longer allowing staff to work across multiple Belgravia Leisure facilities 

TripAdvisor Panel

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